A school is not a service facility where the customer is always right, it is aplace where professionals take care of children based on:

Knowledge and experience,

Laws and regulations,

the possibilities at hand in cooperation with parents.

Strategies to promote host and foster good dialogue were explored. Accept yourself as you are, decide how you want to feel, act at a conscious level. 

First of all take care of yourself!

Be personal.

Ask as few questions as possible.

Be specific.

Emphasise opposites.

Take your dialogue partner seriously.

Talk about one thing at a time-sustain or change the nature of contact.

Be attentive to the boundaries of yourself and others.

Be aware of the signifigance of pauses.