Title:

eTwinning Hotel, May I help you?

Description:

Hotel school students study to become front office employees, where linguistic, technological and communication skills are required. Nevertheless, hotel staff are also required to know how to listen, collaborate, interact, solve problems, be empathetic, all skills related to soft skills. With this project, students will know more about the different structure of hotels in partner countries and above all they will have to discuss and interact with each other on how to manage, face and react to the different situations that can happen in a hotel. To do this, students will create a virtual hotel where each team will present its hotel and will be both hotel employee and guest, introducing a hotel problem linked to one of the phases of the customer cycle to which others must give solutions. This way they will learn not only about the different techniques to solve hotel problems but also will know new and different cultures.

Languages you are planning to use in your communication: English

Pupils age range: 15-18

Number of pupils involved in the project: 50-100

Curricular areas involved:

English, Hotel Management, Tourism Business, Marketing, ICT, History, Geography,

Tools you are planning to use: padlet, youtube, Symbaloo, tricider, Webnode, tripline, MS Office, Twinspace, slideshare, moviemaker, Anyflip, Canva, Cooltext, Wordart, wevideo, issuu, photopeach, Google docs, Google forms, facebook

Aims:

1.     to know how to work in a team to solve customer problems and requests;

2.     To promote the acquisition and development of communication skills on how to behave professionally and be guest friendly;

3.     to be aware of the importance of hotel rules and to be able to apply them in all guest related situations and on the different job positions at the hotel;

4.     to have a better understanding of European cultures in cooperation with European colleagues and guests;

5.     to develop technological skills to be able to handle all the hotel job tasks;

6.     to recognize different personality types (for example angry, curious, forgetful, timid, social…) and to know how to behave towards guests with different personalities;

7.     to develop practical thinking and solving skills in solving problems

8.     To improve specific foreign language; 

Work process:

1)    students introduce themselves, their school and their country;

2)    students introduce a short history of hotel of their country and the hotel classification system;

3)    each team has to create a virtual hotel with all amenities and above all define the vision, mission and logo. Students will create a website of the hotel;

4)    each team at the same time will be hotel employee and guest divided in roles: e.g. each school, after visiting the "hotel of the partner" will introduce a hotel problem linked to one of the steps of guest cycle: booking, check in, live in, check out;

5)    all teams will collaborate to create an ebook about "Problem & Solution at the Hotel". This ebook will collect all problems and related solutions made by students.

6)    Students will create scenarios and apply them in a hotel environment. The application is taken to the video and shared with the participating schools.

Expected outcomes:

1.     They will learn the history and hotel classification system  of their countries as well as other countries;

2.     They will know the characteristics of their partners' countries, their personalities, their lives, habits and routines, behaviours;

3.     They will be able to use ICT tools during the project;

4.     They will be able to develop 21^st century skills ;

5.     They will be able to meet and communicate their peers;

6.     They will be able to work in team;

7.     They will produce an ebook about "Problem & Solution at the Hotel"

8.   They will improve english language

Evaluation:

1.     Self-evaluation (Students answer questionnaires to evaluate their performance)

2.     peer-evaluation (working in team, sharing information)

3.     Final - evaluation (the products made by the students – hotel website, ebook, articles, …)

Project promotion:

Each teacher being in charge of the group is responsible for promoting the project. They write articles and place them on the school website, in local newspapers or magazines (both online and paper), They also organise meetings to promote the project's outcomes within the local community.