eTwinning Hotel, May I help you?


Hotel school students study to become front office employees, where linguistic, technological and communication skills are required. Nevertheless, hotel staff are also required to know how to listen, collaborate, interact, solve problems, be empathetic, all skills related to soft skills. With this project, students will know more about the different structure of hotels in partner countries and above all they will have to discuss and interact with each other on how to manage, face and react to the different situations that can happen in a hotel. To do this, students will create a virtual hotel where each team will present its hotel and will be both hotel employee and guest, introducing a hotel problem linked to one of the phases of the customer cycle to which others must give solutions. This way they will learn not only about the different techniques to solve hotel problems but also will know new and different cultures.

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