WP 3

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    CS = customer service impact    Klä = Kittilä (LAMO school)       HLW      W = Wellevi center

    Tuesday, 20.1.

    Wednesday, 21.1.

    Thursday, 22.1.

    Friday, 23.1.

    Saturday, 24.1.

    Sunday, 25.1.

    Travel to Finland

    Flight

    in Rovaniemi

    17:40

     

    Transport:

    bus from the airport to Levi/Wellevi

    Accommodation

    in Wellevi

    20:00

    + LAMO students?

    At 7:30?

    Breakfast in Wellevi

    to Klä à BUS

    Getting to know school system and education system in F.

    Customer service in F.

    CS: how to observe and record customer service, situations

    Lunch LAMO, Klä

    At 8 o´clock

    Breakfast Wellevi

    Workshop:

    Business day

    *Junior achievement camp  /Wellevi

    Presentation of Kittilä´s economy Guests: Katariina Palola / Katja Kaunismaa + Hille Kuusisto?

    Workshop Levi 2025

    Planning new services and enterprises

    Lunch Wellevi

    At 8 o´clock

    Breakfast in Wellevi

    Workshop/W

    Finnish language and culture.

    Basics in Finnish and the way of life /students

    Team X

    CS: language and cultural diversity

     

    Lunch in W.

    At 8 o´clock

    Breakfast W

    Workshop/W

    Games &

    plays (Alias etc.) outdoors &

    indoors

    CS: arranging activities

    divided group

    students as instructors

    Youth and leisure

    Lunch outdoors W.

    At ?

    Breakfast W

    Excursion:

    Rovaniemi,

    capital of Lapland

     

     

     

    Santa Claus

    Arctic Circle

    Arktikum

    (guided tour to the museum)

    Lunch in ROI

    McDonald´s?

    shopping

    Welcome to Finland

    Introduction

    Social Evening

    21:00 – 21:30?

    Dinner:

    • salad +

    warm meal

    • sauna

    (included in the price)

     

     

    CS: greeting, introducing, small talk

    Excursion:

    Guided tour to Levi holiday resort, visit and see different types of accommodation and tourist attractions

     

    LAMO students as guides; *Lapland Village

    *Golden Crown Levi Igloos & Kammi cabin

    *Hotel Sirkantähti

    *Alpine Chalets?

    *Maria Chapel

    *walking in groups at the Levi center

    Bus back to Wellevi

    Dinner

    Free time J

    CS: guiding tours, types of accommodation

    Workshop continues

     

    CS: economics and entrepreneurship

    The meaning of good customer service

     

    Excursion:

    bus

    Guided tour to Samiland, which is part of worldwide UNESCO Observatory Cultural Village Program

    (guide 1 hour, max 25 persons

    CS: Cultural diversity, local heritage

    also LAMO students

    Bus back to Wellevi

    Local/ Sami

    Handicrafts:

    A student teaches how to make

     

    Activities:

    Snowshoeing in the fells of Lapland /W

    LAMO cars if

    needed for transport

    Snowshoes

    (LAMO has)

    Nordic walking?

    divided group

    CS: Active holidays

    Evening:

    free time HLW

    Bowling?

    Husky rides?

    Spa?

     

     

    Students

    collecting experience  + material as  customers in different locations and

    tourism sights + observing customer servants

    guide: German

    speaking

     

     

    Certificate for crossing the Arctic Circle )

    LAMO students participating

     

     

    Students

    collecting experience  + material as  customers in different locations and tourism sights

    + observing customer servants at work

    Entrance to Arktikum:

     

     

     

    Dinner

     

    CS = customer service impact    Klä = Kittilä (LAMO school)       HLW      W = Wellevi center

     

    Monday, 26.1.

    Tuesday, 27.1.

    Wednesday, 28.1.

    Thursday, 29.1.

    At 8 o´clock

    Breakfast in W

    Workshop:

    Lappish activities in English

    CS: tourism

    dialogues

     

    Activities:

    Arranging and participating Lappish activities

    CS: Adventure holidays

     

     

    Culture week @LAMO Klä

    At 8 o´clock

    Breakfast W

    Workshop/W

    Lappish food and food preparing in kota (Lappish tepee)

     

    Team Cuisine

    LAMO

     

    CS: Lappish cuisine

     

    LAMO cars

     

    Lunch outdoors

    Köngäs?

    At ?

    Breakfast Wellevi

    LAMO cars?

    Workshop:

    Open House Event in Kittilä LAMO

    10 - 14

    ½ @school /Open

    ½ in Klä /sights

     

    *Baking and decorating gingerbreads

    @Teaching kitchen

     

    *CSP /E+ info

    *games etc. for visitors

     

    CS: Organizing an event

     

    Lunch LAMO Klä

    At ?

    Breakfast Wellevi

    Bus 05:45

     

    Bus to the airport

     

    Flight from:

    Roi 09:20

     

    Flight to Helsinki

     

    Sightseeing tour

     

     

    Working with the material for the Guide Book

    computers LAMO

    laptops

    user accounts

    Team X:

    pictures, videos

    Team XX:

    the Open House event

    Team XXX:

     

    Preparations for : * Tuesday (the baking night)

    Team Gingerbread

    *Eating out in the Lappish teepee

    Team cuisine

     

     

    Dinner

    Workshop:

    Preparing for the Open House Event /Wellevi

     

     

    Ginger bread evening:

    Finnish & Austrian gingerbread baking together

    Dinner

     

    Excursion:

    Northern Lights observing

     

    CS:

    Natural attraction

     

    Open House à14

    Back to Wellevi

    Preparing for the Austrian evening

    *shopping

    *preparations @W

    Setting tables etc.

    Social evening

    Austrian evening and dinner for the guests:

    staff LAMO ~ 5 - 8

    lectures Klä ~2 - 3

    students  ~45

    HLW 2 – 3

    1 - 2 different menus /HLW

    Cooking and serving HLW + LAMO

    Entertainment

    /HLW + LAMO

    DIPLOMAS and

    Mobility Passports

    Summing up &

    Feed back

     

    From Hki 17:00

    Flight to Vienna

     

     

    Bus transfer

    To Türnitz

    (via St. Pölten)