Wed 11.11.15

Thu 12.11.15

Fri 13.11.15

Sat 14.11.15

Sun 15.11.15

Mon 16.11.15

Tue 17.11.15

Travel

8:15 Breakfast (Lamo)

8.45-15.00

Welcome to Lapland

Introduction to customer service process and ICT tools

Lunch: Lamo

CS: Customer service process, ICT tools

8.15 Breakfast (Lamo)

8.45-15.00

Producing a Customer service guide book

Lunch: Lamo

CS : producing guide

Breakfast (individual)

10.00

Trip to Ylläs

Snowshoeing or hiking in Ylläs

Breakfast (individual)

11.30 Transfer Kittilä to Levi

Spa/ swimming

15:00 Dinner: Panimo

8.15 Breakfast Lamo)

Workshop:

Collaboration and planning of next transnational learning and teaching activity in Austria

Lunch: Lamo

CS: collaboration

6.00 Breakfast ?

Saying good bye

Departure

Transfer from Kittilä to Rovaniemi

By coach company

Flight RVN-VIE departure at 9.20

Arrival 17.40 at Rovaniemi

Transfer from Rovaniemi to Kittilä by Lamo minibus (Riitta&Sanna)

18.30 Welcome dinner Oppipoika, Rovaniemi

Arrival in Kittilä

21.30

Accommodation

Planning a customer service guide, going through material, find more material for a guide

Dinner: individual

CS: planning a guide

Producing a Customer service guide book and planning dissemination for a guide book

Dinner: individual

CS: producing guide, dissemination

Transfer Levi – Kittilä

Dinner: individual

CS: national park, outdoor activities

: 

17.00 Bowling

Transfer Levi – Kittilä

CS: indoor acitivities

Programme??

Free time