WP 2: Transnational project meeting
4 – 8 November 2014
HLW Türnitz, Austria
Participants: Mari Jokela (Lamo)
Päivi Hietala (Lamo)
Brigitte Danner-Steigenberger (HLW)
Birgit Galik (HLW)
Beatrix Hörtzer (HLW)
Maria Kurz (HLW)
4 Nov 2014: arrival of Finnish teachers
first introduction
5 Nov 2014: meeting at the school (HLW Türnitz)
welcome by headmaster
discussion + project development (until 14:00)
excursion to Mariazell (preparation of excursion with students)
getting to know Austrian cooking
experiencing customer service
6 Nov 2014: discussion and project development at school (until 15:00)
meeting with participating students
excursion to St. Pölten (capital town of the province Lower Austria)
experiencing customer service
7 Nov 2014: getting to know capital of Austria – Vienna
collecting ideas for excursion to Vienna with Finnish students in April 2015
concert
experiencing customer service
8 Nov 2014: departure
topics discussed:
definition and discussion of term ‘Customer Service’
LAMO has got special lessons for Customer Service and it is referred to in all subjects.
HLW deals with Customer Service in different subjects
Concentration on face-to-face communication
special fields which will be dealt with:
hotel: reception, registration, …
restaurant: bill, waitressing, complaining, …
cafeteria:
tourism: event management, guided tours, sights, museums, …
cinema:
souvenir shops:
supermarket:
tourist information:
ski rental shop
situations:
greeting,
getting into contact
skiing
reacting to questions
complaining
reacting to complaints
clothes, special terms, common phrases
suggestions for possible activities:
Austrian students go to shops/restaurants/sights in Finland and start talking in German. watch the reaction of Finnish people.
students act out scenes.
make interviews
create questionnaires
create a blog
documentation with photos
handouts with information
sound documents (dictaphone or mobile phons)
Question: How can we use the skills and talents of our students for the various activities?
Finnish students having experience with creating blogs
Students knowing to use Prezi or Animoto
Decision: Creation of a logo for the project
Selection of participants:
LAMO: students have to apply and are chosen by teachers
HLW: one particular class
Students work in teams (Finnish and Austrian, mixed)
Possible teams: internet
outdoor activities
food
guided tours
Final product: brochure
CD
links
Means of communication: etwinning - twinspace
facebook
other online tools: animoto.com
prezi
vok
all participants get mobility certificate
signature of parents, have to agree that students (if under 18) are allowed to take part
15 Nov. 2014: skiing world cup event in Levi, Austrian participants should watch on TV
discussion of finances; cut of grant
12 Nov. 2014: Kick-off event at NA Vienna: Maria and Brigitte take part
Questions: What can management money be used for?
Can money of coordinating school be used for both schools?
twinspace: presentation of this tool
chat – two areas: public and personal
students get registered by teachers
students create and upload profiles
talk with the class 3jg: presentation of school and area by Päivi and Mari
questions and answers
quiz + prize
SchülerInnen erhalten Prospektmaterial
dissemination: information on facebook (Päivi + Birgit)
information in local paper about visit of Austrian students to Finland
discussion and organisation of stay in Finland: Mari + Päivi
(compare: work package 3)
Certificates of attendance